FAQ

Welcome to the FAQ, here you will find the common questions asked by the consumers

Are your products really sustainable and ethical?

Yes! We carefully select suppliers who prioritize people and planet. Our products are either handmade or thoughtfully curated, focusing on lasting quality and environmental responsibility. For example, our throw pillows use earth-toned, sustainable materials, and our candles are hand-poured.

What's your price range?

Our products range from CHF 15 to CHF 50, offering affordable luxury for conscious consumers. We price our items fairly to reflect their quality while remaining accessible - from our CHF 16 Travel Passport Wallet to our CHF 55 Sustainable Wave Art Wireless Charger.

Shipping & Delivery

How long will my order take to arrive?

Domestic (Switzerland): 2-7 days International: 7-21 days We process all orders within 2-5 business days, and every order includes tracking information.

Do you ship internationally?

Yes! We ship to multiple countries and accept various currencies (EUR, CHF, GBP, USD). Please note that any customs fees for international orders are the buyer's responsibility.

Returns & Guarantees

What's your return policy?

We offer a 30-day return policy for unworn/unused items with original tags and packaging. EU customers enjoy a 14-day cooling-off period. Refunds are processed within 10 business days of approval.

Payment & Security

What payment methods do you accept?
We accept various secure payment methods including:

- Credit/Debit Cards (Visa, Mastercard, American Express)
- Digital Wallets (Apple Pay, Google Pay)
- PayPal
- Union Pay
- Maestro

Sustainability & Ethics
How do you ensure product quality?

While we're powered by Shopify for fulfillment, we carefully curate our product selection to ensure each item meets our quality standards and aligns with our commitment to sustainability and ethical practices.

Special Offers Section

Can I get any discounts?

Yes! We currently offer:
- 10% off select products for a limited time
- Special offers through our newsletter subscription
- Loyalty program rewards for repeat customers